Service Standards

What are service standards?

Service standards are a way of measuring key aspects of our service. They help us to give you a better service by making it clear what level of service you can expect from us.

 

Why publish them?

We want you to know what level of service you can expect from us, and also what you can do to help us to maintain these service standards.

Open Access Service Standards (PDF)

 

Your input

We also want to give you an opportunity to comment on our service standards. You can do this by:

• Filling in a 'Your views' form available in both centres
• Emailing the Open Access Team
• Contacting the Libraries and Open Access Centres Manager by letter or email

When will they be monitored?

We will monitor our performance against the standards throughout the year and publish a report at the end of each term. The first report is due to be published in January 2009.

Open Access Service Standards Monitoring Documentation Sep-Dec 2010 (PDF)

Open Access Service Standards Monitoring Documentation Jan-Mar 2010 (PDF)

Open Access Service Standards Monitoring Documentation Sep-Dec 2009 (PDF)

Open Access Service Standards Monitoring Documentation Apr-Jun 2009 (PDF)

Open Access Service Standards Monitoring Documentation Jan-Mar 2009 (PDF)

Open Access Service Standards Monitoring Documentation Oct-Dec 2008 (PDF)

 

What will happen next?

Our performance against these standards is monitored by the College's Chartermark Steering Group and by the Senior Management Team. Where we have not met the standards we have set, we will try to explain why this has happened and put it right.